August 2019 update caused Windows 7 x64 EFI a boot problem

水深无声 2024-04-18 21:06 19阅读 0赞

## August 2019 update caused a boot problem [![RRS feed][]][RRS feed 1] ##

[Windows 7 IT Pro][]

[Windows 7 Installation, Setup, and Deployment][Windows 7 Installation_ Setup_ and Deployment]

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    This August update has up until now caused 4 W7 Pro machines not being able to boot. It goes directly into repair mode, not being able to do a repair. F8 no luck either, goes directly into repair mode.  
    Mounting the disk in another machine and checking Windows update log file reveals that it updated and then rebooted. Nothing after that. For good measure I checked for malware.  
    Have not found a solution to this yet.  
    Really annoying.
    
    Can anyone help ?
    
    UPDATE: I FOUND A FIX THAT WORKS !
    
    Just tested EasyRE (Easy Recovery Edition) on 2 machines and they are both up and running again.
    
    Cost me something like $20
    
     *  Edited by [yrjc][] Friday, August 16, 2019 11:50 AM Found a fix
    
    Thursday, August 15, 2019 9:26 AM
    
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    [yrjc][yrjc 1]
    
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    So far we have 300+ computers at various sites by various manufacturers that are hit by this patch. System restore points seem to have been destroyed by Microsoft and considering how widespread this issue is for us, I have no idea why I'm not seeing more activity online.
    
    None of these computers have third party antivirus so that's not the cause, they're Microsoft Security Essentials or nothing at all in some protected environments.
    
    Thursday, August 15, 2019 1:20 PM
    
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    [williamgault][]
    
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    Fixed on my side, see here:
    
    [https://social.technet.microsoft.com/Forums/windows/en-US/955ebb01-8c44-4385-93c3-31ce62eb2437/patch-update-0813-windows-no-bot?forum=w7itprogeneral][https_social.technet.microsoft.com_Forums_windows_en-US_955ebb01-8c44-4385-93c3-31ce62eb2437_patch-update-0813-windows-no-bot_forum_w7itprogeneral]
    
     *  Proposed as answer by [williamgault][williamgault 1] Thursday, August 15, 2019 2:30 PM
    
    Thursday, August 15, 2019 2:29 PM
    
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    Hi,
    
    We have recevied lots of the same issues of the August 2019 update, and will keep confirming it. If there is any update, I will post here asap.
    
    For now, it's recommended to uninstall it first:
    
    1. Boot into WinRE and open command prompt.
    
    2. Run ***DISM /Image:C:\\ /Get-Packages > packages.txt*** to get the list of packages.
    
    (Note: please replace C with the system drive )
    
    3. Find the August update and it's package identify.
    
    4. Run ***DISM /Image:C:\\ /Remove-Package /PackageName:<Package Identify you got from the text>*** to remove it.
    
    5. Reboot and check the symptom.
    
    Best regards,
    
    Yilia
    
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     *  Edited by [yilia zhaoMicrosoft contingent staff, Moderator][yilia zhaoMicrosoft contingent staff_ Moderator] Friday, August 16, 2019 2:33 AM
     *  Proposed as answer by [Elofu17][] Monday, August 19, 2019 12:59 PM
    
    Friday, August 16, 2019 2:32 AM
    
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    [yilia zhao][]
    
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    Hi guys,
    
    I have been struggling from Thursday Morning to now (Friday 13.00) with this issue and finally found a solution, so I wanted to share it (especially with the poor guy with 300+ machines having the issue on this thread!)
    
    It might be a different issue for you, but this is what happened to me :
    
    The problem effectively came from the last two major updates of last Tuesday (13 August 2019) :
    
    \- 2019-08 Security Update for Windows 7 for x64-based Systems (KB4474419)  
    and  
    \- 2019-08 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4512506)
    
    \- AND from the fact that I have two SATA hard drives on my machine (a desktop computer running Windows 7 Pro 64 bits)
    
    Symptoms :  
    \------------------
    
    When starting the machine, Windows 7 does not even start to boot, and I go immediately into the Repair Mode (with an auto repair mode that does not work, a console pretty useless from which I can't even access C:, and a few other useless things).
    
    What I tried first which did NOT work :  
    \---------------------------------------------------
    
    1) First I tried several reboots, hoping that the OS will realize that it can now boot normally (in case some actions where still pending from the updates, perhaps from pending.xml). That did not work.
    
    2) So I wanted to try the Repair Mode from an installer (DVD or USB) or more complicated stuff, like trying to revert the update by hand with a command line from a DVD/USB with the installer, or perhaps removing pending.xml. So I booted from a DVD with Windows 7 on it, and I could boot from it, but the Repair Tool told me a very weird "The system on this media and the version of windows do not match".
    
    I was really surprised because I was 100% that the DVD was the one I used years ago to install my Windows 7.
    
    So I tried from a USB stick with the ISO downloaded from Microsoft. Same issue : can't enter the Repair mode because the "versions do not match". I was 100% sure that it was the same (7, Pro, for x64).
    
    So I googled the issue and realized that having two Hard Drives on the same machine can cause the issue (and I already had this issue a long time ago). So I thought I would unplug my second one (a non SSD), and boot again from the DVD or USB to do more advanced stuff. So I unplugged it, and first rebooted on the main hard drive to be sure I unplugged the right disk, and oh surprise, this time I had a different screen, another automatic repair mode, which told me at the end something like "Reboot now and if it worked Windows will boot, otherwise you will come back here". I rebooted (still without the second hard drive), and it booted perfectly.
    
    Conclusion, try this if you have two hard drive in your machine :  
    \---------------------------------------------------------------------------------
    
    1) Shut down your machine
    
    2) Unplug your second hard drive if you have one (I have one for large data that I don't want on my small SDD). Let the main drive on which Windows is installed plugged.
    
    3) Reboot and let the computer enter the automatic repair mode which at the end will reboot automatically
    
    4) If Windows 7 now starts correctly, then the problem effectively came from these two updates that do not work well if you have a second hard drive plugged on SATA (I have no idea why). You can shut down your machine.
    
    5) Re plug the second hard drive
    
    6) Start again the machine
    
    7) Go to the Windows update setting, untick all the updates from August 2019, and turn off updates for now. (I did try to install them again, hoping that the issue would have been solved by now, and I got the same issue). This is not perfectly safe to do that, but otherwise they will get installed again, and you will have the same issue.
    
    In the future :  
    \-------------------
    
    When Microsoft will have solved the problem (if they do), re-activate the automatic updates from Windows update, and install the (corrected) updates that they will have pushed. Personally, might not try them in the near future (anyway, Windows 7 is only on maintenance mode, and will die from January 2020, so I might never install these last faulty updates).
    
    Hoping this will help some of you ! Good luck.
    
    Best regards.
    
     *  Edited by [PhoenixArizona][] Friday, August 16, 2019 11:45 AM
    
    Friday, August 16, 2019 11:42 AM
    
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    [PhoenixArizona][PhoenixArizona 1]
    
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    Hi,
    
    It is confirmed as a known issue of Aug updates.  
      
    The current resolution is to uninstall those updates and keep them uninstalled until the next action plan.  
      
    Thanks for your understanding.
    
    Best regards,
    
    Yilia
    
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    If you have feedback for TechNet Subscriber Support, contact [tnmff@microsoft.com][tnmff_microsoft.com].
    
    Wednesday, August 21, 2019 2:29 AM
    
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    [yilia zhao][]
    
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    I had the same problem (reported[ here][here])and used exactly the same software to fix it.
    
    Wednesday, August 21, 2019 9:00 AM
    
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    [tomredsky][]
    
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    Thanks for this information. Very useful.
    
    /Get-Packages returns a lot results. [PhoenixArizona][PhoenixArizona 1] mentions KB4474419 and KB4512506. Are these the packages I should be removing?
    
    This is the tail of my package list
    
    ![Packagelist][]
    
    The dates on the last few are very old and one from August does not look like the KB number mentioned.
    
    Wednesday, August 21, 2019 10:13 AM
    
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    [tomredsky][]
    
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    Install KB4512486 prior to KB4474419 to fix this issue
    
    Found via:
    
    [https://answers.microsoft.com/en-us/windows/forum/all/kb4512506-kb4512486-winloadefi-windows-cannot/228fbffc-e64d-4976-9530-e0e818bd3c59][https_answers.microsoft.com_en-us_windows_forum_all_kb4512506-kb4512486-winloadefi-windows-cannot_228fbffc-e64d-4976-9530-e0e818bd3c59]
    
     *  Proposed as answer by [yilia zhaoMicrosoft contingent staff, Moderator][yilia zhaoMicrosoft contingent staff_ Moderator] Thursday, August 22, 2019 1:28 AM
    
    Wednesday, August 21, 2019 4:47 PM
    
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    [keming][]
    
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    Refer to the FAQ section in https://support.microsoft.com/en-us/help/4472027/2019-sha-2-code-signing-support-requirement-for-windows-and-wsus to recover from this situation. Copy pasting the recovery steps below:
    
    [I have installed an image of Windows 7 SP1 or Windows Server 2008 R2 SP1, which includes the SHA-2 support, directly to the disk without running setup and now the system does not boot and I receive error 0xc0000428 (STATUS\_INVALID\_IMAGE\_HASH). How do I make this scenario work?][I have installed an image of Windows 7 SP1 or Windows Server 2008 R2 SP1_ which includes the SHA-2 support_ directly to the disk without running setup and now the system does not boot and I receive error 0xc0000428 _STATUS_INVALID_IMAGE_HASH_. How do I make this scenario work]
    
    If you are seeing error 0xc0000428 with the message “Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.” please follow these steps to recover.
    
    1.  Start the operating system using recovery media.
    2.  Before installing any additional updates, install [KB3133977 ][KB3133977]using Deployment Image Servicing and Management ([DISM][]) for Windows 7 SP1 and Windows Server 2008 R2 SP1.
    3.  Reboot into the recovery media. *This restart is required*
    4.  At the command prompt, run **bcdboot.exe**. This copies the boot files from the Windows directory and sets up the boot environment. See [BCDBoot Command-Line Options][] for more details.
    5.  Restart the operating system.
    
    Thursday, August 22, 2019 10:44 PM
    
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    [Prabhakar H V][]
    
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    This solution worked for me so I thought I would share:
    
    Boot from a Clean Win 7 ISO. Goto repair this pc and then go to the command prompt.  
    Type this to revert the changes  
    dism.exe /image:c:\\ /cleanup-image /revertpendingactions
    
     *  Proposed as answer by [s2project][] Friday, August 30, 2019 5:25 PM
    
    Friday, August 23, 2019 1:24 AM
    
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    [GBrownlee][]
    
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    check and try Below  
      
    \* Open CMD in Recovery Console and run Diskpart, list disks check fixed disks are available are not  
      
    Option 1: if disks are available  
      
    Check the drive letter where OS is available. change it to Original Drive letter  
    Rename below files  
      
    cd \\windows\\system32  
    ren win\*.efi \*.old  
    ren winload.exe \*.old  
    ren winresume.exe \*.old  
      
    and copy files from c:\\windiws\\winsxs\\amd64\_microsoft-windows-b..vironment-os-loader\_xxxxxxxxxxxxxx to c:\\windows\\system32  
      
    \-----------------------------------------------------------------------------  
      
    Option 2: If Disk are not visible try to boot with Windows 2012 or windows 8, 10. try to copy above files as pption 1 from and check  
      
    \------------------------------------------------------------------------------  
      
    Option 3: If Disks are not visible  
      
    \* Down load RAID or Storage drivers ( required iso or in usb)  
      
    \* Reboot the PC, Select Load Drivers from image recovery and select drivers and Add  
      
    \* Open CMD and run Diskpart, you can see Disks  
      
    \* Check and change OS drive letter by remove and assign letter using Disk part  
      
    \* run " BCDBOOT c:\\windows"  
      
      
      
    
    
    --------------------
    
    param
    
    Tuesday, August 27, 2019 10:52 AM
    
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    [Parameswar][]
    
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    > This solution worked for me so I thought I would share:
    > 
    > Boot from a Clean Win 7 ISO. Goto repair this pc and then go to the command prompt.  
    > Type this to revert the changes  
    > dism.exe /image:c:\\ /cleanup-image /revertpendingactions
    
    This issue affected about a dozen or so of our machines. This command worked! Thank you so much.
    
    Friday, August 30, 2019 5:26 PM
    
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    [s2project][s2project 1]
    
    none
    
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    This is verified that the issue occurred in Win 7 and Server 2008, R2 after August 2019 security updates (KB4512506 and KB4512486)  
      
    After struggling a lot, we too found the solution which worked with systems having HDD/SSD etc.  
    Download latest Win 10 ISO of version 1903.  
      
    The one I have used is (Windows 10 (business editions), version 1903 (updated Aug 2019)  
      
    Create a bootable flash drive using above ISO and boot either in UEFI or Legacy mode, you will have to get inside troubleshoot option and then in command prompt. Inside command prompt you will see X:\\Sources>.  
      
    Try typing C: here and if you are inside C drive it means your life is easy after next command.  
    Type below command to revert the changes:  
      
    dism.exe /image:c:\\ /cleanup-image /revertpendingactions  
      
    Please take care of the spaces in this command you may get different errors for same. But this is working fine in almost every model of laptop/desktop/server etc.  
      
    Cheers!! If you encounter further issues, discuss it here.
    
    --------------------
    
    S Saurabh
    
    Sunday, September 1, 2019 9:06 AM
    
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    [S saurabh][]
    
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    Hi Saurabh, Thanks for your help
    
    In many of the machines it has thrown Error 5, though it was successful.
    
    But in some of the machines Error 2 & Error 3 appeared, still we got stuck in the recovery mode.
    
    It would be great helpful if you suggest some solution for Error 2 & Error 3.
    
    Also could you please let us know does this problem reappear in the successful machines after few days ?
    
    Saturday, September 7, 2019 6:46 AM
    
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    [Ravi Sankar Ch][]
    
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[20190911195327648.jpg]: https://image.dandelioncloud.cn/pgy_files/images/2024/04/18/6daa764ffc7a45e799a8855122fea791.jpg
[https_answers.microsoft.com_en-us_windows_forum_all_kb4512506-kb4512486-winloadefi-windows-cannot_228fbffc-e64d-4976-9530-e0e818bd3c59]: https://answers.microsoft.com/en-us/windows/forum/all/kb4512506-kb4512486-winloadefi-windows-cannot/228fbffc-e64d-4976-9530-e0e818bd3c59
[20190911195327657.jpg]: https://image.dandelioncloud.cn/pgy_files/images/2024/04/18/474be726007a4e56bc2b92d007136b9e.jpg
[keming]: https://social.technet.microsoft.com/profile/keming/?ws=usercard-mini
[I have installed an image of Windows 7 SP1 or Windows Server 2008 R2 SP1_ which includes the SHA-2 support_ directly to the disk without running setup and now the system does not boot and I receive error 0xc0000428 _STATUS_INVALID_IMAGE_HASH_. How do I make this scenario work]: https://social.technet.microsoft.com/Forums/en-US/8ed77c5c-fe56-431a-a1b2-812b5333ef46/august-2019-update-caused-a-boot-problem?forum=w7itproinstall
[KB3133977]: https://support.microsoft.com/en-us/help/3133977
[DISM]: https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/dism-operating-system-package-servicing-command-line-options
[BCDBoot Command-Line Options]: https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fwindows-hardware%2Fmanufacture%2Fdesktop%2Fbcdboot-command-line-options-techref-di&data=02%7C01%7CChristine.Ahonen%40microsoft.com%7Cecf1f987caee468b607608d722a976b5%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637015983553887991&sdata=qxnDx60HoTOHC6dtj9cFA41bNvobuPB8hvAaZhFFcwY%3D&reserved=0
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[Prabhakar H V]: https://social.technet.microsoft.com/profile/prabhakar%20h%20v/?ws=usercard-mini
[s2project]: https://social.technet.microsoft.com/profile/s2project?type=forum&referrer=https://social.technet.microsoft.com/Forums/windows/en-US/8ed77c5c-fe56-431a-a1b2-812b5333ef46/august-2019-update-caused-a-boot-problem?forum=w7itproinstall
[20190911195327678.jpg]: https://image.dandelioncloud.cn/pgy_files/images/2024/04/18/c702cfdfcfba40af825d0bdfb85f45dd.jpg
[GBrownlee]: https://social.technet.microsoft.com/profile/gbrownlee/?ws=usercard-mini
[20190911195327685.jpg]: https://image.dandelioncloud.cn/pgy_files/images/2024/04/18/f94285d3f0a649379b6baf286b861c5f.jpg
[Parameswar]: https://social.technet.microsoft.com/profile/parameswar/?ws=usercard-mini
[20190911195327686.jpg]: https://image.dandelioncloud.cn/pgy_files/images/2024/04/18/c1e7f6ea1dd4484092852486c1e1ab33.jpg
[s2project 1]: https://social.technet.microsoft.com/profile/s2project/?ws=usercard-mini
[20190911195327695.jpg]: https://image.dandelioncloud.cn/pgy_files/images/2024/04/18/45d121cedb084ae49b74646df0a2306b.jpg
[S saurabh]: https://social.technet.microsoft.com/profile/s%20saurabh/?ws=usercard-mini
[20190911195327707.jpg]: https://image.dandelioncloud.cn/pgy_files/images/2024/04/18/8f642b65d42e457ab291bee1501299db.jpg
[Ravi Sankar Ch]: https://social.technet.microsoft.com/profile/ravi%20sankar%20ch/?ws=usercard-mini